CLIENT CARE
Client Care
For us, families really do come first! As a family-run business since 1955, we know what it takes to build relationships that are as strong as a new home’s foundation. Owning a Feeley Group home means becoming part of our family. From purchase to the big move in day, our devoted client care team is committed to guiding you through every step, guaranteeing a service that surpasses all expectations.
Caring For Your Home
When your new Feeley Group home is under construction, our team will contact you to do a walk through so that you can get to know the inner-workings of your new home. There is also another opportunity during your pre-delivery inspection (PDI), when all of the features and finishes are installed, to learn more from our team about how to care for your new home. Our team will also help you to better understand how everything operates, which will ensure your home lasts for generations.
Learn moreMortgage Centre
Working with a reputable financial institution to secure a mortgage will set you in the right direction when purchasing a new Feeley Group home. Knowing your budget is a great first step and our team is here to help you find the right home for you and your family within your means and your desires.
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Frequently Asked Questions
Tarion stands as an independent nonprofit entity, functioning as a regulatory authority overseeing Ontario's new home warranty program. Their role is to guarantee that all new home purchasers receive the benefits and protection outlined in their builder's warranty, in compliance with the Ontario Home Warranties Plan Act. If you have any concerns, you can always address them directly to your customer experience representative at Feeley Group or submit them through the Tarion MyHome online portal.
A Pre-Delivery Inspection (PDI) involves a walk-through and visual assessment of your home. This is your first chance to see your new home before moving in and to learn about the maintenance and operation of its systems. Our customer experience team will accompany you during the PDI, helping to identify any issues such as damages, incomplete or missing items, and malfunctioning components. They will ensure you are well-informed about your new home and address any questions that may come up during the inspection.
At the time of your PDI, certain areas of your community might still be under construction or may not yet have legal occupancy approval from the city. If this is the case, all attendees will need to sign a safety release waiver. Note that individuals under 16 years old will not be allowed on the site if the occupancy permit has not been secured.
We strongly recommend wearing comfortable, casual clothes and appropriate footwear (closed-toe shoes with socks). If needed, safety hats and reflective vests will be provided during your appointment.
We understand you're eager to share this experience with your family and friends, but we cover a lot of important information and want to ensure you don't miss any details. Therefore, we kindly request that no more than two legal homeowners attend the Pre-Delivery Inspection. Upon arrival, you will meet with one of our dedicated customer experience representatives who will guide you through the inspection. If you require any accommodations, please inform one of our associates when scheduling your appointment.
It is the homeowner's responsibility prior to closing to contact the utility companies and register. This information will be provided on your PDI date, and you will need to arrange the setup following that.
Interim closing, or interim occupancy, begins when you are legally allowed to collect your keys and occupy your unit, ending when you officially take ownership. In condominiums, it's common for the building to still be under construction during this period, and many common areas and amenities are not yet fully completed. By final closing, most of these elements will be finished. Residents in interim occupancy must pay a monthly fee to the developer, which is not applied to the unit's final purchase price.
While Feeley Group endeavors to expedite building registration, it can take up to one year from the start of interim closing for the registration process to be finalized.
You can collect your keys at the Feeley Group office on-site upon the receipt of legal confirmation of occupancy/key-release from both solicitors (Purchaser & Builder). Before arriving, please make sure to contact our office to verify that legal authorization has been granted by both sides. It's worth noting that document corrections within the closing package may cause delays, and keys may not be available until late afternoon on the occupancy date.
Upon confirmation from both solicitors (Purchaser & Builder) that the keys can be legally released, your New Homeowner's Package will be available for collection at our on-site Customer Office. This package comprises of your home keys, community access fobs, and other essential resources, like a tailored Feeley Group Homeowner Information Guide.
During construction, moving hours are already established. At the time of your PDI appointment, our customer experience team will explain the booking process. To schedule your move-in, you'll need to coordinate with your property management team. All moves and deliveries must be arranged directly through them at least 24 hours in advance to ensure proper scheduling. Reservations are accepted on a first-come, first-served basis. A damage deposit might be required, which will be refunded once the move-in/move-out is completed without any damage.
Your property manager oversees the daily operations of the building, handling tasks like maintenance, elevator bookings, and locker and parking inquiries. Several common areas, like the gym, are accessible to guests during regular hours. For further information, please get in touch with the property management office situated on-site.
In general, pets are allowed in Feeley Group condos. However, it's recommended to check with the property management regarding any specific regulations or restrictions related to pet ownership and accommodations.
Please be aware that property management does not handle the rental process. However, it's crucial to inform your property management team if you plan to rent out your parking space or locker to prevent unnecessary tagging or towing.
The availability of parking spaces and lockers varies from one community to another and is often not determined until interim closing or later. If you're interested in buying additional parking spaces or lockers, please discuss this with your sales representative.
You will receive garage access fobs corresponding to the number of parking spots you've purchased. In the event of losing your garage access fob, please approach the on-site property management team to arrange for purchasing a replacement.
Final closing marks the day when ownership of your home is officially transferred to you. On this significant day, your lawyer will handle the transfer of ownership to your new home on your behalf, and any outstanding fees or balances outlined in your Agreement of Purchase and Sale (APS) with Feeley Group will need to be settled, prior to the release of the keys to your new home.
Registration signifies the moment when the developer (Feeley Group) has fulfilled all the criteria to transfer ownership of the units to the homeowners and the condo corporation responsible for maintaining the building thereafter. Following registration, homeowners cease paying interim occupancy fees and gain the ability to rent, sell, or continue residing in their suite.
Your monthly maintenance or condo fees cover your portion of all expenses related to the common areas, including amenities and landscaping. Typically, these fees do not cover cable, internet, or telephone services. Additionally, hydro and water usage are usually separately metered.
We strongly recommend that homeowners refrain from painting or making any alterations or renovations to their suite until final closing or condominium registration.
You can now fill out your warranty forms on the Tarion website at www.tarion.com. Once you electronically submit your claim to Tarion, we will monitor their website for updates and reach out to you directly to address any outstanding warranty-related matters and arrange a review or repair date.
Insurance is necessary for interim occupancy and after final closing to protect your belongings and liability, including finishes purchased from Feeley Group. Please consult your lawyers to arrange this coverage before taking occupancy. It is your responsibility to ensure adequate homeowner insurance is in place, even if the suite is rented out.
A value-driven generational business, we make every project a personal one. Our unwavering commitment to our clients drives everything we do and fuels our mission to transform the city's landscape. Our family does everything possible to ensure that the highest standard of excellence is brought to our homeowners.
No, however prudent financial planning is essential to the home buying process. The reason that Feeley Group does not insist on a pre-approval, is that it is an assumption on our part that clients have done their due diligence in this area. Many builders insist upon it as a condition of the agreement. The fact that numerous social and economic factors can change in a clients life between the purchase and the possession date is the basis for our non-perusal of the approval.
As in any business, we provide our personnel with working parameters in order to complete their work day. Unlike MLS sales, ours is not an emotional purchase, we have pre-determined costs and valuations of values and our realtors are given specific guidelines and instruction to accept offers within a certain parameter.
In principal yes. However, due to driveway locations; that are predetermined through the engineering process, some of the homes may be affected by the “mirror image effect”, wherein the home may be positioned in the reverse image of the brochure.
No. Once signed, your agreement is firm and binding. We believe that our team does an exceptional job in providing each potential client with all the information they require to make an informed buying decision. We would never pressure you into purchasing a home, therefore when you sign your Agreement of Purchase & Sale it is our expectation that you will follow through with the contract.
Within our Presentation Centre, our sales team provides a detailed list of all additional costs a client should budget for on closing. These costs might include the following: land transfer tax, legal fees and adjustments, mortgage broker fees, Tarion Enrollment Fees, water meter and gas meter fees, topcoat of driveway fee, property tax adjustments, etc.
Your closing date will be found on the front page of your Agreement of Purchase & Sale and is referred to as your “1st Tentative Closing Date”.
Due to Architectural Control Guidelines there are several parameters that must be adhered to in order to prevent exterior colour package repetition. Typically, the same colour package cannot be repeated for two lots on either side of your home, nor can it appear directly across the street. For this reason, Feeley Group offers clients the opportunity to select their exterior package on a first come first served basis (based on order of purchase) and therein requests the client select from 3 of their preferred packages; in the event we cannot accommodate the first choice.
You will be invited to our Décor Studio months prior to starting construction and several months after your initial purchase. Prior to coming in for your appointment we will email you a personal link to our online Wish List Portal where you will be able to browse many of the selections that will be made available to you. You may click here for more information on our Décor Studio.
We understand that changes are a part of life when building a home and we are flexible and accommodating depending on the type of request and the timing in relation to the building process. Cost effectiveness, feasibility and any delays are all taken into account in every change before they are considered. Due to the nature of the change, municipal approvals may be required as a result of altering an originally approved drawing, further complicating the process. We try to accommodate your changes, but can't always guarantee them.
Our new home building process is set up to ensure we go through your home and the many custom home changes you may make thoroughly before we release the new home plans to construction. Once construction has the go ahead that you have made all your changes, additions and revisions, we proceed with building the home. Changes after the release to construction is the number one factor in builder error, and we strive to avoid these errors.
Absolutely not. Should anything of this nature occur, the Agreement of Purchase & Sale shall be deemed in breach and serious repercussions shall be in effect.
Unfortunately, this is not possible. Feeley group prides itself on being a family oriented home builder and we do not want our office or field staff to work after hours. We feel that family hours are just as important as work hours. This will apply to Décor Studio visits, Frame-walks, Pre-Delivery Inspections, and any service required within the home after closing.
For safety reasons, we do not permit access to the home, however we have instituted a Frame-walk Program. This is the opportunity for you to inspect the home prior to drywall being installed with our Site Manager. During this visit, a thorough review of the framing mechanical and electrical systems will be reviewed along with a review of any additional upper tier selections a client may have purchased.
We schedule many of our trades people well in advance of them beginning any work. There are days reserved for cleaning the home as well as inspection days where we get the local municipalities to do their new home inspections. Lastly, due to municipal requirements, we select a series of homes throughout the community and designate them as firebreaks. This means, that for every row of homes, a series of units are left unframed until such a time as the adjoining units are bricked, this is done to limit the unforeseen risk of fire from enveloping the entire street.
We strive to create designs that accommodate the man door by sinking the laundry wherever possible in order to achieve the OBC (Ontario Building Code) requirements for door height clearance in relation to the garage slab. We recognize the sensitivity of this matter and keep it top of mind during the design and building process.
Contact us at info@feeleygroup.com.We will either respond immediately to the matter or investigate the issue and reply back to you within 24 hours.
As a result of the variation in wood grains and species, it will be an impossibility for the staircase lumber and the pre-stained hardwood lumber to take stain the same way and therefore a colour and sheen variation will exist. This is not a new phenomenon and has been an industry issue for many years, particularly since the advent of prefinished hardwood (finished, sanded and stain in a controlled factory environment vs. staircase stained by hand in a semi controlled environment).
Shading and colour variation are not uncommon with ceramic tile manufacturing. Often, the sample provided within a Décor Centre are on premises for 6/18 months, during which time the international manufacturers may have color continuum issues in the plants. Feeley Group strives to have our suppliers update our tiles samples quarterly in an effort to avoid this problem. A slight colour variation from the sample in considered acceptable within Tarion guidelines.
No, we only allow our contracted home builders and trades people to do work on our homes. They carry Liability Insurance and Workers Compensation, so if something were to happen to the home or the trade, we would be covered. Also, with our trades, we can control the quality and schedule of the home. For those reasons, we do not allow anyone other than Feeley Group builders & trades on site.
Both the solicitors for either party along with the financial institution funding the mortgage are working in unison to achieve all the legal, mortgage, and municipal sign offs required. Typically, the registration of the home in the clients name occurs in the afternoon and therefore the keys for your new home are released to you at the construction trailer for pickup. Due to the many factors at play on closing day, it is not uncommon for the release of keys to occur very late in the day. For this reason, we recommend not scheduling your moving company until much later in the day or even the day following closing. Additionally, consider having the appliance delivery or any other deliveries and/or works scheduled for the day after closing.
Excellence in client service is what we strive for. With that said there are numerous moving parts within our industry including the challenge of scheduling tradesmen in your new home after possession. Upon completion of the Pre Delivery Inspection 5 to 10 days prior to possession, we will strive to complete most items on your list prior to your occupancy of the home. Thereafter, we welcome a 30 day form which will be made available to you through Tarion's MyHome Portal, for you to add any additional items you may notice while you are living in the homes. In both instances Tarion rules state that a builder has 120 days to complete the items on either list. The final opportunity to conclude additional repairs is known as the Year End List, which you may submit 12 months after possession
The function of installing a fence is between individual homeowners, Feeley Group does not play a role in this. With that said, fencing can't commence until sodding has been laid and the settlement of the sod has occurred. This is generally 6-12 months after the sod has been laid. Should settlement occur, our team is required to remedy these settlements in accordance with municipal requirements and will need full access to rear yards to accomplish this task (weather permitting).
Seasonal work includes driveways, sidewalks, exterior painting, patio slabs, grading, tree planting and sodding. We focus on starting seasonal completions in May (weather permitting). The reason for this is that we want natural settlement to occur around your new home so that settlement issues do not cause you problems down the road. Once settlement occurs, we will pave the driveway and lay the sod. When completing seasonal items for newly built homes, we do not do it in order of possession dates, but rather in a flow-through method. You will be notified several weeks in advance of any exterior work that will be taking place. We encourage you to have exterior hose bibs on, with attached hoses for immediate watering.